Refund and Returns Policy for Trendxssmist.com

Effective Date: January 16, 2025

At Trendxssmist.com, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a clear and fair refund and return policy to make your shopping experience worry-free.

1. Return and Exchange Eligibility

We offer a 30-day return and exchange period from the date of delivery for most items. To qualify for a return or exchange:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with all original packaging, tags, and accessories.
  • Proof of purchase (order number or receipt) is required for all returns and exchanges.

Items that cannot be returned include:

  • Personalized or custom-made items.
  • Gift cards.
  • Sale or clearance items.

2. How to Return an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at contact@trendxssmist.com or call us at (641) 743-6335 to notify us of your return request.
  2. Return Authorization: Once your return request is processed, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
  3. Ship the Item: Pack the item securely in its original packaging and ship it back to us at the following address:
    • Trendxssmist Returns
      309 E Iowa St Greenfield, Iowa (IA), 50849
  4. Return Shipping Costs: The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

Once we receive your returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account after processing.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assist you with a replacement or full refund. Please provide clear photographs of the damaged or defective product, as this will help us resolve the issue quickly.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same process as for returns. After we receive your returned item, we will send you the requested exchange item.

6. Non-Returnable Items

Certain products may not be eligible for return or exchange, including:

  • Gift Cards: Non-refundable and non-returnable.
  • Personalized Products: Custom-made or personalized items cannot be returned.
  • Sale Items: Items marked as “Final Sale” cannot be returned or exchanged.

7. Late Returns

We are unable to accept returns or exchanges after the 30-day return period has passed. Please make sure to initiate returns within the allowed timeframe.

8. Refunds for Shipping Costs

Shipping charges are non-refundable unless the return is due to an error on our part (such as shipping the wrong item). The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.

9. Contact Us

If you have any questions about our return and refund policy, or if you need assistance with a return or exchange, please don’t hesitate to contact us:

Phone: (641) 743-6335
Email: contact@trendxssmist.com
Address: 309 E Iowa St Greenfield, Iowa (IA), 50849